Level 2 Support Rep

Our client is currently looking to add a Level 2 Support Rep to the team. This person will be supporting 9 locations across Milwaukee remotely. Reps will be providing support to end users at these locations.

Essential Functions

• Diagnose, troubleshoot and repair existing user systems
• Upgrade hardware and software on existing systems
• Responsible for the setup and deployment of new PC’s and Laptops
• Maintain and support all printers in the environment
• Provide remote support to sales and offsite users
• Resolve issues escalated by the Level 1 technicians
• Coordinates with the Infrastructure Engineer to test and deploy software patches for servers and workstations
• Responsible for the day to day backup and recovery strategy of the corporate and production systems
• Coordinates with the Infrastructure Engineer to enforce password policies and security procedures
• Coordinates with the Infrastructure Engineer to ensure PCI compliance is maintained on segmented networks

Required Knowledge, Skills and Abilities

• Requires Remote Desktop/ VM tools
• Proven ability to install/configure/support Windows and MAC environments
• Understanding of TCP/IP, DNS, DHCP, VPN
• Ability to troubleshoot and provide corrective action
• Must be flexible and dependable with excellent time management skills
• Ability to work independently and in a team environment
• Professional verbal and written communication skills (English required)

Required Education and Experience

• Minimum 3 years of experience with Windows hardware/software support
• Associates degree in computer science or equivalent work experience required