Dial Interactive helps its customers achieve breakthrough results with call center consulting. DI has a long track record of delivering proven solutions for many of the Fortune 500. Our offerings include IVR redesigns, call routing, technology roadmaps and Integrated Contact Solutions and Consulting Services, aligned to enable focused business transformation. DI specializes in call center improvements that allow enterprises to improve their efficiency and effectiveness of contact center operations. DI consultants will work with sales and service contact centers to improve their inbound, outbound, and self-service channels.
Job Description:
As Inside Business Development Manager for the Contact Center Consulting group, your role will involve development of leads and qualification of prospects for new opportunities for our Integrated Contact Center Solutions business unit for Cisco, Avaya/Nortel and Genesys Call Center Consulting offerings.
The DI product offerings require the management of a complex sales cycle through both direct and indirect channels (in particular the Cisco, Avaya/Nortel and Genesys end users and partner community). The BDM will provide accurate forecasting and maintain complete account profiles. In addition, the BDM will identify key executives within the Fortune 500 who would be receptive to this value proposition, creatively marketing to those executives and engaging them in a dialogue. The BDM will support sales efforts with business case development, cost benefit analysis, project planning, etc. Also, this position requires visiting with key clients to ensure client satisfaction, building a reference book of client success stories, and building sales materials customized to key client needs.
Required Skills/Experience:
Strong complex selling to call centers and CIO's: Ability to understand customer business requirements, and to translate those requirements into complete turnkey solutions for ACD, IVR, CTI, VoIP, SIP, call recording, WFM, etc).
Strong communicator: Strong communication skills. Has the ability to make the complex succinct and simple, clarity of thought extremely valued.
Hunter mentality: Ability to develop opportunities independently.
Entrepreneurial: Able to function well in a fast-paced, somewhat unstructured environment; comfortable with autonomy and self-prioritizing activities; maintains a customer-focused attitude; strong self-motivated work ethic with a "do whatever it takes" mentality
Problem solver: Energized by dissecting and deriving solutions to business or technical problems; has the ability to think "out of the box" and suggest multiple approaches; has the ability to integrate new information to create additional insights
Results oriented: The successful candidate is always asking "so what?"; can synthesize rather than just summarize; activities must lead to actions which leads to measurable results for our clients and our firm
Education:
BA/BS in Business, Computer Science or related field. MBA is a plus. 7 or more years of successful enterprise application sales, in the contact center industry.
Positions available in Ft Lauderdale FL, Austin TX and Kansas KC. Visit the Dial Interactive web site www.dialinteractive.com for all job postings.
