Job Overview

Company:
Triad Technology Group
Title:
IT Support Tech
Skills:
help desk, it support, windows
Date Posted:
9-20-2017
Location:
Hood River, OR
Area Code:
503
Employ. Type:
CON_CORP CON_IND CON_W2
Pay Rate:
$19-23/hr W2
Job Length:
Position ID:
008
Dice ID:
TRIADTOR
Travel Required:
none
Telecommute:
no

Contact Information

Contact:
Jeff Morris
Address:
12520 SW 68th Ave
 
Suite B
 
Tigard, OR 97223
Phone:
(503) 293-9547
Fax:
503293.9546
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Job Description

  • IT Support Tech
  • Hood River, OR

**All resumes will remain strictly confidential. US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor visa's at this time. Requires onsite work in Hood River, OR 5 days per work.

Job Overview:

The Support Technician 2 provides operating system, computer software, and telecommunications, support in a call center like environment.

  • Perform troubleshooting and issue resolution within established guidelines.
  • Gather system requirements, user needs, and makes initial software purchase recommendations.
  • Elevate and coordinate out of scope technical issues.
  • Monitor occurrences events.
  • Maintain support logs and issue tracking.
  • Assist users in understanding basic system operations.
  • May assist with supporting IT related projects.

Required Skills:

  • Excellent customer service skills required
  • Understanding of common computer hardware and software
  • Exceptional communication and interpersonal skills
  • Strong organizational skills combined with the ability to prioritize and multitask

 

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