**SHIFT WORK**
May be required to work Day, Evening or Night shifts and weekends and other overtime.

This position reports to the Operations Manager.

Responsibilities include but are not limited to:

Trouble ticket analysis (diagnose and resolve issues) - provide hardware or software assistance and problem resolution; troubleshoot client problems, repairs, servers, web systems. Intermediate level working knowledge of Windows Operating Systems (OS) & various Unix OS required.
Cabling - install cables, connections and cross-connects to data center and customer equipment; utilize Fluke and Tberd testers; connect circuits using correct pin-out assignments; install/test/maintain/label Fiber, Cat6, Coax cabling per EIA/TIA standards
Installations - install (rack/stack/cable/configure) server hardware platforms and related equipment; install Windows, Unix, Linux, Sun Solaris.
Review supporting documentation for operations and installation of hardware. Implement systems and software upgrades and OS config. changes.
Install routers and switches and manage cabling for these devices.
Database - update inventories, work with multiple ticketing and database systems
Maintain a knowledge of building infrastructure (UPS, Generators, HVAC, Electrical components, Security and Surveillance systems and other facilities maintenance)
Interfacing with internal and external clients on a regular basis.


SKILL

Data Center Operations
Harware Knowledge
Windows Server 2003 OS, TCP/IP Protocols, Modems
Windows Sun Solaris/Red Hat, Unix, Linux
LAN/WAN architecture
System Admin - patch upgrades, tape back-up
Cisco Routers/Switches
Cat 6/7 & fiber-optic cabling
Troubleshooting fiber & ethernet
Cross-connects