Job Overview
- Company:
- MEI
- Title:
- Field Technical Support/Applications Engineer
- Skills:
- Technical software knowledge; Good Interpersonal Skills; Work experience in software design and engineering
- Date:
- 10-27-2009
- Location:
- West Chester, PA
- Area Code:
- 610
- Employ. Type:
- FULLTIME
- Pay Rate:
- Negotiable
- Job Length:
- Position ID:
- 805201
- Dice ID:
- RTL239249
- Travel Required:
- 50%
- Telecommute:
- no
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We now have an opportunity on the Technical Support Team for a Field Technical Support/Applications Engineer. The position can be located on either the East Coast (West Chester, PA) or on the West Coast (Las Vegas, NV). This position will provide technical support to end-users and to OEM's (Original Equipment Manufacturer) on MEI Products. The incumbent will also provide on-site support for field trials on new MEI Products and customer VAT's (Value Added Trials).
Roles & Responsibilities
- Work with MEI Engineering to provide root cause analysis for reported problems. Negotiate and deliver appropriate solutions for our OEM customers. Where appropriate, work with the OEM to determine ownership and prioritization of the task
Work with sales to proactively call on operators to respond to technical questions or issues. Document these proactive calls to Technical Support Manager
- Provide onsite support of Field Trials; install units and collecting data as needed
- Interact with distributors and service centers to ensure they have all the required up to date tools and training required to repair MEI products
- Schedule and perform customer training
- Work with marketing to ensure 100% product preparation for trade shows and customer events
Minimum Qualifications
- Bachelor's/Associate's degree in Engineering, or related field, or equivalent combination of education, training and experience
- Minimum of 3-5 years of the following experience required:
- Technical software knowledge
- Communications skills (writing, presentation)
- Good Interpersonal Skills
- Problem Solving
- Work experience in software design and engineering
Desired Qualifications
- Bachelor's degree in Engineering, or related field
As a privately held company, MEI offers benefits that reflect our commitment to attracting and retaining great people. This includes:
- Excellent pay
- Competitive health and dental care benefit programs
- Coverage that begins on your first day of work
- One of the most generous retirement and savings plans in the nation
- A very competitive vacation plan
- Unrivaled career advancement opportunities
to name just a few of our unique and generous benefits.
If you're looking for a place where you can take ownership for your work, where the pace is fast, the environment is built around the importance of open communication, and where employees are called "associates" and treated as such, then we want to hear from you.
We value a diverse work environment and encourage qualified individuals to apply, regardless of race, religion, disability, national origin, veteran status, gender and age. MEI is an Affirmative Action and Equal Opportunity Employer. Please, no agencies.
Job Description
- Field Technical Support/Applications Engineer
- West Chester, PA
We now have an opportunity on the Technical Support Team for a Field Technical Support/Applications Engineer. The position can be located on either the East Coast (West Chester, PA) or on the West Coast (Las Vegas, NV). This position will provide technical support to end-users and to OEM's (Original Equipment Manufacturer) on MEI Products. The incumbent will also provide on-site support for field trials on new MEI Products and customer VAT's (Value Added Trials).
Roles & Responsibilities
- Work with MEI Engineering to provide root cause analysis for reported problems. Negotiate and deliver appropriate solutions for our OEM customers. Where appropriate, work with the OEM to determine ownership and prioritization of the task
Work with sales to proactively call on operators to respond to technical questions or issues. Document these proactive calls to Technical Support Manager
- Provide onsite support of Field Trials; install units and collecting data as needed
- Interact with distributors and service centers to ensure they have all the required up to date tools and training required to repair MEI products
- Schedule and perform customer training
- Work with marketing to ensure 100% product preparation for trade shows and customer events
Minimum Qualifications
- Bachelor's/Associate's degree in Engineering, or related field, or equivalent combination of education, training and experience
- Minimum of 3-5 years of the following experience required:
- Technical software knowledge
- Communications skills (writing, presentation)
- Good Interpersonal Skills
- Problem Solving
- Work experience in software design and engineering
Desired Qualifications
- Bachelor's degree in Engineering, or related field
As a privately held company, MEI offers benefits that reflect our commitment to attracting and retaining great people. This includes:
- Excellent pay
- Competitive health and dental care benefit programs
- Coverage that begins on your first day of work
- One of the most generous retirement and savings plans in the nation
- A very competitive vacation plan
- Unrivaled career advancement opportunities
to name just a few of our unique and generous benefits.
If you're looking for a place where you can take ownership for your work, where the pace is fast, the environment is built around the importance of open communication, and where employees are called "associates" and treated as such, then we want to hear from you.
We value a diverse work environment and encourage qualified individuals to apply, regardless of race, religion, disability, national origin, veteran status, gender and age. MEI is an Affirmative Action and Equal Opportunity Employer. Please, no agencies.