We are seeking a Performance Support Engineer to provide support for enterprise applications and their components to ensure application performance and availability to the business. Proactively monitor and measure appication performance and capacity, changes and incidents to maintain service levels. Administer and enforce IT standards/processes.
Essential Job Functions:
Continually monitor and tune application infrastructure to assure optimal performance, availability and utilization of resources
Respond to monitoring alerts to quickly identify trouble source and implement resolution to avoid or reduce duration of an outage
Provide support and trouble-shooting to resolve issues impacting application operations
Deploy releases, enhancements, and upgrades or new apps into production to stabilize the environment
As needed for new infrastructure, install and configure middleware and vendor application software to build new environments
Provide technical solutions to automate processes or functions to improve business operations
Develop corresponding operations and support procedures for application operations
Develop and continually refine restore or recovery procedures for errors impacting application operations
Designs and develops scripts to automate manual tasks related to operations and maintenance
Reports to managers and supervisors, advising performance as related to application operations
Escalate issues per policy to higher tier support resources and management as necessary
Administer and enforce IT standards and processes
On-call 24x7 responsibilities and shift work possible
Qualifications:
BA/BS degree or equivalent experience and training in Information Technology (IT)
4-5 years experience in IT-related operations and support role
Strong knowledge of Websphere Application Server, IIS or other application middleware
Knowledge of EDIFECS, IBM Websphere MQ/MB
Working knowledge for system administration in UNIX and/or Windows operating systems
Working knowledge of SQL scripting
Healthcare/Payer operations experience * desirable
Other: Strong analytical skills, organized and detail-oriented; self-directed
