The person who fills this position will provide hands-on (as well as phone and email) Mac support in business environments.

Client Services Duties:
- Onsite support for several clients as a Systems Administrator/Tech Support analyst.
- Ensure the data integrity and security.
- Document work and time for the client, including analysis of root causes; frequent common problems; and recommendations for solutions.
- Perform upgrades, installs, and repairs in a timely manner.
- Keep computer systems running efficiently.
- Troubleshoot server and desktop computer problems.
- Keep current with OS X technology (updates, patches, fixes).
- Help plan, supervise and follow-up on strategic projects.
- Stage or restage desktops/laptops to meet client standards.
- Install software on end-user computers as required.
- Provide multiple product software support to end-users via phone.
- Install hardware (i.e. RAM Upgrades, network cards, printers and other peripherals, etc.).
- Use technical knowledge and common sense to troubleshoot end-user issues.
- Support VPN clients.
- Research unique problem requests and develop a solution that meets both client and system requirements.
- Identify opportunities for improvement by accurately documenting the problem and solution in the company problem tracking application.
- Manage multiple initiatives simultaneously.

Customer Service Responsibilities:
- Continue to build and extend existing client relationships.
- Monitor adherence to all customer service policies.
- Help mentor, train and develop other consultants on the team.
- Work efficiently and cooperatively.
- Express strong interpersonal skills.
- Question users to identify true problem parameters.
- Write clear documentation.
- Communicate in a team environment.

Required knowledge, skills and abilities:
- Excellent communication, presentation and analytical skills.
- Advanced level of technical expertise (OS X, OS X Server, networking concepts, experience troubleshooting a wide range of problems).
- Excellent technical documentation writing skills.
- Self-supervision skills.
- Great people skills
- Desire to help make a small company great.
- Critical thinking skills are a must.
- Ability to lift 50 pounds.

Experience preferred:
5+ Years Systems Administration in a Mac OS X or Mac OS and Windows mixed environment. Experience working with and/or troubleshooting problems with Quark XPress, Adobe Creative Suite, Font Management, Microsoft Office, Retrospect/backups, networking, DSL, security, firewalls, teaching or training others, strong organizational and administrative skills. Windows desktop and server skills are a big plus and strongly considered (assuming you have all the Mac skills, of course!)
ACSA 10.5 preferred

Excellent communication skills, critical thinking skills and great customer service skills are a must.