Since our founding in 1978, we've built a team of the best minds in the business. From pioneering an entire industry, to leading the market in Information Availability services, it's the strength of our team that has enabled us to grow into a billion dollar company serving over 10,000 clients worldwide.



We invite you to investigate our career opportunities and apply online by submitting your resume. On our career site, you'll find all currently available positions at SunGard Availability Services, as well as information on the benefits of working at SunGard.



SunGard Availability Services is an operating group of SunGard Data Systems.

Basic Function:

*

The Systems Engineer II (Windows) is responsible for the post-implementation support of SunGard managed operating system services.

*

Scope of Position:

*************** Perform troubleshooting, incident resolution, and configuration changes of *****

************** managed operating system services.

*Maintain customer documentation.

*Dedication to providing world-class customer service.

*Act as Tier 2 escalation support to solve service problems related to managed replication services.

*Participate in SunGard's Change Control Board to ensure service standardization and adherence to SunGard's policies and procedures.

*Provide immediate escalation of critical client problems that may become serious service delivery issues or may be reported to executive management.

* Participate on projects providing technical expertise for the success of the project.

*

Responsive Service Support:



********* Provide post-implementation support of managed disk-based backup services including troubleshooting of problems, problem remediation, and configuration change request.

********* Provide post-implementation support of managed replication services including troubleshooting of problems, problem remediation, and configuration change request.

********* Maintain a deep technical knowledge of SunGard managed services.

********** Provide on-call support as needed.

*

Process Development:

*

********* Maintain existing documentation related to the services

********** Create new processes and procedures related to on-going support of production customers.

*

Must Requirements (including any physical requirements):

*

********** College degree BA or BS in relevant field (Computer Science, Management Information Systems) or equivalent Technical School preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent, training or equivalent work experience that includes appropriate training courses .

********** Extensive problem solving and troubleshooting skills.

********** Excellent customer service skills.

********** Excellent verbal and written communication skills.

********** Excellent organizational and time management skills.

********** Ability to participate in off-hours and weekend support.

********** Ability to facilitate discussions to resolve technical issues with multiple teams.

********** Previous experience in an MSP or Web Hosting company.

********** Must possess strong interpersonal skills in order to work in a dynamic and fast-paced environment.

********** 5 - 7 years experience with Microsoft Windows Server operating systems, including the following:

*

o********* Active Directory

o********* Windows Clusters

o********* Network configuration such as 802.1q trunking

o********* IP addressing and routing

o********* SAN Connectivity

o********* Basic scripting

*

Other Preferred Skills:

*

********* Experience with Asigra software.

********* Experience with replication software including DoubleTake, MessageOne.

********** Experience with VMWare ESX

********* Experience with PostgreSQL

********* Experience with Microsoft Windows Server.

********* Experience with NetApp appliances

********* Experience with SunOS, AIX, HP-UX operating systems

********* Experience with Opsware server management platform

********* Experience with ITIL and ISO 2001

********* Preferred certifications: RHCE or MSCE

********* 3 - 5 years experience with RedHat Linux Enterprise operating systems including the following: clustering, network configuration (such as 802.1q), IP addressing and routing, SAN connectivity, and basic scripting.

********** Experience with RedHat Linux Enterprise Server installation, maintenance, and support.

*

Working Conditions:



********** Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*

SUNGARD IS AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/V

Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.