As a team member of the ) voice support team, this position is responsible for participating on a team which provides 24x7x365 support of Capital One Financial, Capital One Auto Finance and Capital One Bank customers. This position requires the incumbent to demonstrate expertise in the areas of fault isolation, trouble shooting, and preventative maintenance of large customer premise voice systems {Avaya G650, Avaya CMS servers, ICM environments including routers, loggers, and PG*s, VMware ESX servers with P2V (Physical to Virtual) migrations, MS Windows 2008 Server with Active Directory, MS Exchange 2007 Server installation & configuration, Cisco VPN setup & configure}. MCSE preferred with A+ certification and Linux experience