Please Note:
1. No 3rd party or Corp-to-corp for this position.

ABOUT US
Founded in 1996, Global Infotech (Global) is a multinational
information technology services corporation with an unwavering
focus on its customers' needs. Headquartered in Santa Clara,
California, Global delivers high quality, high security and cost
effective end-to-end software and hi-tech solutions to its customers
that include Fortune 1000, mid-sized companies and new economy
businesses in North America.

Since inception, Global continues to constantly deliver on its
philosophy to be customer focused, technologically aligned, quality
conscious, process driven and result oriented. Global has a
knowledgeable and dedicated management team with vast
experience and a successful track record spanning over the last
three decades. The management team closely interacts with the
customers to understand their current and long-term strategic goals and requirements to provide better service. For further details, please visit us at: www.global-infotech.com

Job Description:

Duties

The Google Applications Support Specialist focuses on acting as a bridge between front-line customer support, the Service Desk, and Google Support. This role will follow-up directly with our Google Application customers by phone to gather detailed information about problems they have experienced. The specialist will follow specific processes to determine how to proceed with the ticket once the information is gathered.

Skills The ideal candidate will possess a good working knowledge of the Google Applications suite, general desktop support troubleshooting skills, and excellent interpersonal communication and customer service skills.

In addition, the candidate must be a team player, and a quick learner with a passion for learning new technologies. We require flexibility, because we need to be sufficiently agile to react to changes in the business, but we are also a process-driven team, so we need a candidate with the appropriate level discipline and drive for results.

Experience supporting other enterprise applications, including trouble ticket and customer service management systems a strong plus.
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