Monitor windows environment for anomalies and errors, reporting and escalation of issues.
Provide the required daily support, maintenance, and management of the platforms.
Provide Level III support and repair, as well as escalation to the IT Development and Executive Management Team.
Maintain and Support BizTalk 2006 environments (Dev/QA/Production)
Manage enterprise applications responsible for server builds, patch management, virtual machine management, virus scanning, etc.
Develop and maintain high standards in establishing procedures and policies to address routine jobs and certain resolution protocols. Meet or exceed SLA obligations consistently and on an ongoing basis, allow for accurate metrics to measure response time, meet BCP requirements for offsite access, and reduce the time needed to address hardware/software failures.
Provide 24x7 On-call Escalation Support (rotation-based / full week support)
Job Qualifications
A candidate must possess the following qualifications:
Technical Qualifications:
8+ years of managing a Windows Server environment (Windows 2003 Server required)
Extensive experience with Microsoft Clustering
Extensive experience with Microsoft SQL Server, and how it interacts with the Operating System (identification of bottlenecks, performance tuning, etc)
Ability to troubleshoot and problem solve independently