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SUPPORT ANALYST

Location:
Omaha, NE 
Area Code:
402 
Telecommute:
yes 
Travel Required:
25% 
Skills:
Troubleshooting, debugging, LAN & web based applications,IIS, Com Components, MS Access, MS SQL Server 2005/2008, Windows NT/2000/XP/2003 OS, networking, Windows XP/2000 workstation, T-SQL. 
Pay Rate:
$40,000-55,000/year 
Tax Term:
FULLTIME 
Length:
Full Time 
Date Posted:
7-26-2014 
Position ID:
DCHAR 
Dice ID:
10209621 

Four Rivers Software, a Pittsburgh, Pennsylvania based leading provider of state of the art comprehensive maintenance management solutions (CMMS) to the healthcare industry, has an opportunity for a telecommute Support Analyst. While occasional trips to the office in Pittsburgh may be necessary, most of the work can be done from your home. The organization has successfully implemented their Total Maintenance System (TMS) Family of products in over 2,100 healthcare facilities throughout the United States. The TMS software uses the latest .NET and true web-based technologies.

The Support Analyst plays a crucial role in the organization’s commitment to ongoing favorable customer relations. In this exciting and very visible position, you will be able to use your technical abilities and creativity to identify, diagnose, troubleshoot, debug, and resolve customer reported application and technical issues supporting the full range of product offerings. You may be contacted by telephone, e-mail, and/or remote diagnostics. Further, you may have assigned accounts which you will support. Part of the position duties requires your participation in the after hours and holiday support rotation. In a related responsibility, the Support Analyst is involved in creating and modifying advanced customer reports and writing, selecting, updating, and deleting SQL statements to modify customer data in addition to delivering eLearning and eConsulting services as assigned. Normal hours of work are 11:00 a.m. to 8:00 p.m.,Eastern time.

Qualifications to receive consideration for this opportunity:

  • A Bachelor’s Degree in Information Systems, or Computer Science, or related experience.
  • A minimum of two (2) years’ of experience troubleshooting, debugging software systems along with customer relations experience.
  • Experience with LAN and Web based applications along with Windows Presentation Foundation (WPF).
  • Working knowledge of IIS, Com Components, MS Access, MS SQL Server 2005/2008, Windows NT/2000/XP/2003 OS, and networking.
  • Knowledge of Windows XP, Windows 2000 workstation and server and Windows 2003 server.
  • Experience with Transact – SQL (T-SQL).
  • Experience with Microsoft.Net Applications including ASP.Net, WPF is desirable
  • Good verbal and written communications skills and the ability to work independently in a fast paced, remote working environment.

 As a Four Rivers team member, we make sure that you are supported with a suite of benefits.  We offer a comprehensive benefits program that includes medical, dental, and vision.  In addition, we offer a number of benefits to help meet the needs of our employees and their families, including:

  • Vacation Days
  • Personal Days
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • 401K Retirement Plan
  • Referral Bonus Program
  • Microsoft Certification Program

For consideration, submit resume with salary history to:

                          jobs@frsoft.com.  

Four Rivers is an Equal Opportunity Employer (EOE) and participates in E-Verify.

 

Four Rivers Software Systems