Prestigious enterprise firm seeks a Help Desk Manager. The candidate needs to have come from a large environment and should understand how to build an enterprise class, customer focused Service Desk.
As the Service/Help Desk Manager, you will be responsible to the oversight of Help Desk operations including monitoring, tracking and prioritization of service issues.
You will lead a staff of 6 technicians and serve as an escalation point for critical issues to be handled by other IT teams.
You will also serve as a liaison between IT and business leaders for incident management and communications.
You must have experience working with the following key technologies:
Microsoft desktop and server OS (all), desktop and server virtualization, Symantec BackupExec, TCP/IP networking including routers, switches, firewalls, and VPNs. Extensive use of Dell, HP, and Cisco products.