Perform all tasks supporting the day-to-day operation of Salesforce.com applications, including, managing users.
Maintain custom validation and workflow rules, formula fields, data dependencies, page layouts, alerts and notifications, email templates, triggers, reports, views, and dashboards.
Ability to apply operational processes that include best practices in change management, release management, testing, quality assurance and administrative support. Ensure all processes are properly documented, accurate and up-to-date
Work with business super users to configure and manage complex user security permissions, including user hierarchy rules, roles, permission sets, and profiles to ensure system security.
Maintain functional areas of contacts / relationships, accounts, opportunities, dashboards, and related reports.
Provide hands-on support including data quality management, technical and functional issue resolution, and oversight of new opportunities for functionality and enhancements.
Maintain CRM governance framework, usage guidelines, and related documentation, e.g., roles and responsibilities
Disseminate information and communicate effectively among Salesforce.com users, management, IT, and other stakeholders.
Create, maintain, and enforce data integrity standards; audit, review, and monitor CRM reports to ensure data quality. Work with users to resolve data discrepancy issues.
Assist with the export, cleansing, and import of CRM data on an as-needed basis
Lead ongoing health and maintenance support for salesforce platform
Lead Change Management for small/medium requests
Deep SalesForce.com development skills with focus on APEX ,Visual Force and jQuery
Ability to conduct analysis of existing code and correct defects or minor enhancements
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