Salary Range: $60-65/w2 or 70-75/hour corp
The Project Manager is responsible for the success of the CRM & Marketing project portfolio. From Feasibility to Closure, the Project Manager will facilitate delivery within strict deadlines, budget and scope while utilizing PMO governance standards and methodology.
The Project Manager, while a member of the IT Project Management Office team, will strategically align with the CRM & Marketing Delivery team. The Project Manager will seamlessly partner with the CRM & Marketing team to coordinate the efforts of team members, including Business Systems Analysts, Systems Analysts, QA/Testing Analysts and/or Systems Architects, as well as third party service providers in order to support the multiple projects in the project program or portfolio. The Project Manager must demonstrate a strong understanding of the Systems/Software Development Life Cycle (SDLC), PMBOK project management processes and methodology, and a high regard for the client IT Operating Model. The Project Manager is accountable for managing the preparation and timely delivery of quality deliverables related to plan, execution and communication of a project. The Project Manager role is one that requires team leadership, business acumen, professional bearing, systems knowledge, and strong relationship management skills with users and third party service providers.
Top 3-5 must have skills:
• Bachelor’s Degree in Information Systems, Business Administration, Computer Science or other related degree • 5 years’ experience developing, implementing and support large scale multi-platform information systems, CRM and IT Marketing related applications preferred • 5 years’ experience managing large scale projects involving various technologies and project teams
• PMP (Project Management Professional) Certification strongly preferred. • Experience working within a Share Services Organizational Governance model. • Experience working with offshore/onshore development and support teams model. • Program/Portfolio Management experience involving consolidation of multiple projects/project managers’ status being rolled into an overall portfolio status. • Ability to build and deliver executive level presentations for project status updates. • Experience and understanding of the following types of project/s: (note: all projects required accountability, coordination, and execution of the entire client SDLC, not just the IT components) o Implementation of CRM and Marketing Management in retail. ? Experience with Marketing Resource Management systems and processes. ? Experience with Customer Relationship management systems in a Retail setting.
• Tactical management and leadership of a cross functional team in support of the overall CRM, Marketing and Social Media strategy. • Business Interaction – Builds partnerships with assigned business units. Uses relationships to drive identified business change required to deliver project benefits. Ensure project ROI hurdles are met. • Planning - Responsible for the development of detailed project plans to assure activities are understood and commitment is gained to meet overall project objectives. Utilizes client's IT PMO governance framework and tools to prioritize and plan tasks and the resources needed to accomplish them. • Budgeting and Control - Responsible for setting, tracking and adhering to capital and expense project budgets. Utilizes IT PMO Governance tools to develop and track project budgets. • Project Management – Overall responsibility for project activities and the associates assigned to them. Assures all projects are initiated and planned with appropriate Project Scope and Management Plans, and defined with supporting detailed Requirements and design documentation. Assures scope and requirements are monitored and controlled throughout the project. Monitors and controls project delivery within determined budget and timeframes, using client's IT PMO Governance tools. Identifies, communicates and partners to resolves project risks and issues. • Process Improvement Sponsor - Conforms to overall IT PMO methodology to ensure consistent approach to selecting, managing, implementing and/or designing systems projects. Is a champion for the use and continual improvement of the IT PMO methodology and processes. • Team Building – Directs project staff toward achieving defined project objectives through clear communication of expectations, implementation and enforcement of standards, policies, procedures and methodology. Provide consistent and clear feedback to project team members on performance against goals and objectives.
Preferred Education, Experience and Skills
• Knowledge and experience working in an IT department within a Fortune 500 retail company • Experience using automated project management, portfolio management and IT governance tools. • 7 years’ experience working in Information Technology. • Large scale Portfolio Management experience preferred. • Experience with ITIL methodology or certified.
Degree Requirement: Yes, 4 year