client recently implemented a new BI dashboard to generate reports from their BW. The goal was to develop the BI Dashboards to allow the business to go out and generate their own reports in a short period of time. The current way was for the business to request the reports from IT which took weeks. The issue is that IT under estimated the businesses ability and willingness to go “self-serve”. So the BW/BI dashboard is NOT very user friendly and business does not like it or use it. Merck IT now needs a BW/BI SME to come in and evaluate the current way and develop requirements (the original requirements are not very thorough) then create an architecture on how to achieve a self-service model for business. They currently have SAP/ABAP developers to do the actual development. This person would be charged with requirement creation, architecture and even possibly rolling up their sleeves to help the development team. They are open to fixing their current solution or even building brand new based on the recommendation of our consultant.
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