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Client Relationship Manager

Location:
Overland Park, KS 
Area Code:
913 
Telecommute:
no 
Travel Required:
none 
Skills:
4-yr. degree, min. 3 yrs. exp. in a similar external client facing role (inc. C-level execs), past success in retention/product-entrenchment base, commercial software tech co. exp. 
Pay Rate:
To mid $70's (DOE) 
Tax Term:
FULLTIME 
Length:
 
Date Posted:
8-1-2014 
Position ID:
383624 
Dice ID:
10354819 

Professional Services Expansion Role

Overview
Your mission is to ensure each client's return on investment (ROI) and to cultivate deeper relationships. Experience managing external client relationships for a commercial software technology company is essential. Eloquent interpersonal and communication skills are necessary to comfortably relate to any member of an organization including C-level executives.  The environment or culture is one that strongly rewards individuals based on performance. This is not a sales or customer support role. A Bachelor's degree is required.

Day-to-Day

Form, maintain and strengthen relationships with principle technology client stakeholders.  Solicit ongoing customer feedback, ensuring customer satisfaction, and maximizing utilization of client’s installed software solutions.  Organize, manage, recall and report on information related to clients with internal team members.

Must Have's
- Minimum 3 years of experience in a similar role (external client facing), with past success in the retention, product-entrenchment, and satisfaction of a large technology client base. Experience derived from working for a commercial software or a technology based company background (Java, web technologies, etc.).
- Phenomenal written skills.
- A balanced combination of creative and innovative thinking and strong problem solving skills.
- Ability to travel 25 to 30% to client sites and trade shows.


Note:
* A complete background search to include a consumer report check will be conducted as part of the process of considering your candidacy as an employee.
* US citizens and those authorized to work in the US are encouraged to apply.
* Direct-hire full-time opportunity, no contractors please.
* Local candidates to the Kansas City area only.