Job Overview

Company:
IT Resource Solutions.net, Inc.
Title:
Computer Repair Field Service Engineer
Skills:
4 or more years of experience in a field service support role
Date Posted:
3-27-2015
Location:
Atlanta, GA
Area Code:
404
Employ. Type:
FULLTIME
Pay Rate:
$40-44K+OT &benefits
Job Length:
Full-time
Position ID:
FEAGA
Dice ID:
kencobb
Travel Required:
none
Telecommute:
no

Contact Information

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Job Description

  • Computer Repair Field Service Engineer
  • Atlanta, GA

Day to Day Work

Respond to technical service requests at client locations on enterprise level servers and storage platforms at client locations in the Atlanta, GA area. Candidate must have hardware experience to support a variety of vendor server, storage, desktop, core legacy and networking devices. The candidate should also be knowledgeable on various Microsoft operating systems and desktop applications. Majority of assigned daily tasks are service events related to strategic partner accounts enterprise server, network storage appliances, network communications equipment etc.

Key Responsibilities

Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Installs and optimizes hardware/software/networking product and configurations at customer sites. May diagnose and resolve product performance problems. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. Takes responsibility for potential or desired follow-up services or problem escalation. Maintains a functional understanding of company service solutions.

Technical and Behavioral Skills

  • Must have GED or High School Diploma
  • 4 or more years of experience in a field service support role
  • Background investigation and drug screen required
  • Must have valid drivers, license and reliable vehicle with appropriate insurance (required)
  • Prefer candidate with high end server, network, and storage experience
  • Understand Microsoft server and office applications
  • Proficiency in Windows operating systems, MS Office software
  • Ability to troubleshoot and repair enterprise level software and hardware issues
  • A+, Cisco, Dell and EMC certifications are highly desired
  • Excellent communication skills required.
  • Professional appearance and communications required
  • Must be available for after-hours on-call rotation (including weekends)
  • Must be available for varying shifts on a rotating basis. 
  • Will be expected to travel for training as needed
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