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Technical Support Engineers - Level 2 - 8 positions

Research Triangle Park, NC 
Area Code:
Travel Required:
Most of the following:7+ years experience, UNIX/Linux, Storage, SAN/NAS, Backup/Recovery, Active Directory; Exchange, VMware, Networking protocols (CIFS, NFS, Fibrechannel, iSCSI), Troubleshooting 
Pay Rate:
$44.45/hr. max 
Tax Term:
Temp to Perm 
Date Posted:
Position ID:
Dice ID:

Green Card Holders or US Citizens only, No Corp to Corp allowed

Job Summary:

Specify which shift you desire to work. All shifts are currently open. 

Job Summary: The company operation is a 7x24 so there are three different shifts available.

Day – 7 AM – 4 PM 

Afternoon  - 3 PM – 12 AM 

Night - 11 PM – 8 AM

Weekend shifts are available for Friday, Saturday and Sunday 12 hours per day either day or night. Work 36 hours per week and get paid for 39 hours. Off Monday through Thursday. 

Job Summary: 7+ years of experience in UNIX or Windows (Exchange, Active Directory) networking administration or technical support is required. These positions are at NetApp, a storage company in the RTP. Candidates who have good experience with Performance of storage area networks, capacity planning, troubleshooting, worked as storage admin managing large storage networks, SAN (storage networks), NAS, Networking protocols (such as CIFS, NFS, Fibrechannel, iSCSI) of the systems. These are 6-9 month temp – perm positions for the company in the RTP, NC. Excellent communications are required since employee will be interfacing and supporting top Enterprise customers. They expect new hires to get up to full speed within 6 – 9 months.

Job Summary: As a Technical Support Engineer you provide support for diagnosing, reproducing, and fixing software and hardware issues. You will troubleshoot protocols running on storage hardware to assist customer with problem isolation and resolution. Essential Functions: - Resolve problems via the telephone, the web or Autosupport. - Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans. - Leverage internal technical expertise, including higher level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues. - Participate in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications. - Begin to focus on an area of technical specialization and attend classes, complete lab projects, read and work with other Technical Support Engineers on cases which will help cultivate that expertise.


Chris Genova
Base One Technologies