Job Summary & Responsibilities
Experienced engineer to focus on MS Exchange server engineering, core messaging engineering, integration, strategy and on-going steady state projects.
The Messaging and Core Applications team is looking for an experienced Exchange and Email Perimeter engineer to focus on the service management of the Microsoft Exchange and email perimeter infrastructure, deployment of new products and updates to the enterprise and ensure the overall health of the environment. Additionally, the role includes the service management and 3rd level support of the Desktop Productivity applications such as Microsoft Office, Internet Explorer, Chrome, Adobe, etc..
Responsibilities will include working with a global team to maintain the current fleet of Exchange and Messaging Perimeter Servers, associated systems, desktop productivity applications and infrastructure. A qualified candidate should be able to identify potential issues within the environment, propose and create solutions to resolve.
This person needs to have an understanding of Microsoft Exchange/Windows/Office applications/operating systems and methodologies for administering a dispersed global fleet of servers/desktops from a virtualized and physical perspective. In addition the ability to script and automate administration is mandatory.
The Ideal candidate will have minimum of 3-5 year's exchange and messaging perimeter administration and/or engineering experience.
•Service Management: Demonstrated ability to take escalations and provide solution to other organizations within the business end-to-end.
•Global Team: Demonstrated ability working with global virtual teams.
•Initiative/Ownership: The person must be self-starter, self-motivated and able to keep moving project(s) forward.
•Analysis: Ability to work with his/her local/global team, managers and internal clients to understand business practices and
•Communication: The person will need good verbal and written communication skills. He/she needs to show past experience in
utilizing various influencing skills and be able to collaborate, communicate and deliver in a global environment.
•Strong inter-personal skills: Ability to present to management, internal client audiences or professional peers, and ability to work
independently on problem solving and investigation.
•Project Management: In an enterprise infrastructure oriented environment and ability to drive complex projects.
Production Support – Catch & Resolve
Change & Incident Management
Change Coordination and Communication
Metrics Generation (Usage Statistics)
Critical Health Reporting – Start of Day Checkout
Support Efficiency (TCA, Escalation Rates, Automation)