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Desktop / Help Desk Support

Location:
Plano, TX 
Area Code:
469 
Telecommute:
no 
Travel Required:
none 
Skills:
Windows, PC, Microsoft, Support, Help Desk, Software, Hardware 
Pay Rate:
50,000 - 60,000 
Tax Term:
FULLTIME 
Length:
 
Date Posted:
5-19-2016 
Position ID:
1346DIC 
Dice ID:
10117558 
  • Ability to solve practical problems as well as being positive, committed and enthusiastic team player with a flexible 'can do' approach to work. 
  • Ability to interpret a variety of instructions furnished in written diagram, oral or schedule form. 

Position Responsibilities: 

  

  • Troubleshoot and resolve core package problems i.e. MS Office,
  • " Troubleshoot and resolve issues related to other packaged applications. "
  • " SMS distribution of new software packages or upgrades. " 
  • Testing and deployment of new PC installations. 
  • " Remote phone / desktop support via Service Desk 
  • Laptop configuration for SRA and other packages enabling staff to work remotely. " 
  • Assist Network and Server administrators with Client Services related tasks. " 
  • Takes ownership of all user issues regardless of root cause. " 
  • Works on issues until they are fully resolved, regardless of root cause ownership. " 
  • Acts as user advocate when the actions of other teams are needed to resolve issues. 
Position Requirements: 
  • " The candidate must have a Computer Studies degree from a college or a Technical Support diploma from a technical school or college or two years related experience in desktop support; or equivalent combination of education and experience. " 
  • Good communication and interpersonal skills. " 
  • Ability to read and interpret documents such as, reference documentation and operating manuals. " 
  • Ability to write routine reports. " 
  • Must be able to work as part of a cohesive team. "

 

ITaccel, Inc.