Ability to solve practical problems as well as being positive, committed and enthusiastic team player with a flexible 'can do' approach to work.
Ability to interpret a variety of instructions furnished in written diagram, oral or schedule form.
Troubleshoot and resolve core package problems i.e. MS Office,
" Troubleshoot and resolve issues related to other packaged applications. "
" SMS distribution of new software packages or upgrades. "
Testing and deployment of new PC installations.
" Remote phone / desktop support via Service Desk
Laptop configuration for SRA and other packages enabling staff to work remotely. "
Assist Network and Server administrators with Client Services related tasks. "
Takes ownership of all user issues regardless of root cause. "
Works on issues until they are fully resolved, regardless of root cause ownership. "
Acts as user advocate when the actions of other teams are needed to resolve issues.
" The candidate must have a Computer Studies degree from a college or a Technical Support diploma from a technical school or college or two years related experience in desktop support; or equivalent combination of education and experience. "
Good communication and interpersonal skills. "
Ability to read and interpret documents such as, reference documentation and operating manuals. "
Ability to write routine reports. "
Must be able to work as part of a cohesive team. "