For More Information please contact Kate LaFleur @ Klafleur@k2partnering.com
This SFDC Business Analyst will consult with project stakeholders to understand business goals, objectives and gaps.
Responsible for gathering requirements, business process analysis and use cases of related to Customer Service and Online Customer Experience.
Will work directly with developers, architects and other business analysts to deploy and test the next defined solution
Critically evaluate information gathered from multiple sources and reconcile conflicts. Dissect high-level data into details and communicate information in a manner understood by relevant audiences. Where possible, influence requirements and process to effectively utilize systems and applications without customization.
· Analyze and initiate configurations and other changes within the system per user /customer business needs. Analyze existing programs or formulate logic for new systems, devise logic procedures, prepare flowcharts.
· Test solutions and ensure they meet business requirements and are "fit-for-purpose." Present and validate solution with user.
· Participate in scrum ceremonies as necessary (daily stand up, backlog grooming, sprint planning, etc..)
5+ years experience in global software development and deployment
Service and Online Customer Service business process experience is a must
Experience with Salesforce.com is preferred
Service Cloud & Communities experience is preferred
Admin 201 and Service Cloud Certification a plus
Proven experience in implementing cross functional global systems initiatives. Skills in managing multiple and often conflicting priorities
Excellent analytical and problem solving abilities.