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Technical Operations Leader

Location:
King of Prussia, PA 
Area Code:
610 
Telecommute:
no 
Travel Required:
none 
Skills:
operations, technical operations, support, Unix, Linux, Oracle 
Pay Rate:
open + bonus 
Tax Term:
FULLTIME 
Length:
permanent 
Date Posted:
4-24-2014 
Position ID:
399a 
Dice ID:
10101529 

The Robinson Group is adding a newly created, permanent position at client in King of Prussia.

 This is a fantastic work environment in a cutting edge industry.  The core hours for this role are from 3 PM to 11 PM.

The Technical Operations Leader will be leading a team responsible for the overall availability, stability and security of the our client's products and services.

Will be supportinging multiple production, pre-production and development environments.

This role has leadership responsibility for a team of level one production analysts, level one and level two systems administrators and works hand-in-hand with other technical support, application support, development support, operations, implementations and service teams.

Additionally, this role has authority to set the direction and action for the second and third level support during major incident management or will escalate to senior management. This is a 24/7/365 highly available, on-call environment.

Minimum of 8 years of experience working in production and pre-production support capacity.

A background in Oracle, Unix, and Linux is required and a Java/J2EE and Weblogic environment would be a plus - or an opportunity to learn both.

 

Responsibilities:

  • Responsible and accountable for a 24/7/365 global technical operations team while working on a rotational shift schedule
  • Manage SLAs to ensure the delivery, availability and security of all production, pre-production and development environments in a 24/7/365 environment
  • Responsible for identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
  • Develop and foster collaborative relationships with other technical support, development and service teams
  • Accountable and responsible for managing system issues, upgrades, refreshes, performance tuning, backup/ recovery and daily processing for all environments
  • Own incidents and problems and work to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues

 



 


 

James Oliver
The Robinson Group
3400 West Chester Pike
Ste 200
Newtown Square, PA 19073
Phone: (610) 353-4747
Fax: 610228.8205