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Cisco Voice Engineer

Johnson City, TN 
Area Code:
Travel Required:
CCNA Voice CCVP CCNP Dial Peers Dial Plans SIP VPN configuration PRI FXO EIGRP BGP SSH NAT VMware Citrix ConnectWise PSA 
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Cisco Voice Engineer



We are looking for an intelligent, seasoned voice engineer to join our team.  A successful voice engineer at BCTI will be able to truly understand the networking environment, assess, design, and implement network voice solutions, and provide excellent customer service in a fast-paced environment.


Minimum Requirements


  • Minimum 5 years IT voice and networking experience with responsibility for installing network infrastructure including Cisco VoIP phone systems, firewalls, routers, and switches and network/voice management software
  • Proven success installing and maintaining IT voice/network solutions
  • Ability to evaluate network performance to identify operational problems and suggest improvements to optimize a network
  • Excellent people skills, communication skills and self-management skills
  • Experience and desire to work in a team environment with other engineers
  • Honesty, integrity and a genuine desire to help
  • Ability to focus, manage your time and your work, and get things done quickly, efficiently, and completely
  • Dependable
  • Professional attitude and appearance
  • Reliable Transportation


Knowledge, Skills & Experience


  • Ability to configure, install, troubleshoot and maintain voice and network equipment including Cisco routers, switches, wireless controllers and access points, firewalls, Unity and Communications Manager
  • Excellent troubleshooting skills and ability to narrow down the cause of an issue and determine a solution
  • Experience with Dial Peers, Dial Plans, SIP registration and SIP Trunking
  • Working knowledge of PRI, FXO Ports and VPN Configuration
  • Experience with a variety of routing protocols including EIGRP, BGP
  • Experience with SSH and NAT
  • Cisco Certifications – CCNA Voice required, (CCVP or CCNP highly preferred)


Beneficial Attributes (strongly desired, not required)



  • Some knowledge of servers and Microsoft Server/Exchange
  • Network design including IP numbering, access control, queuing, quality of service, capacity planning, capacity modeling, routing and switching
  • VMware and/or Citrix experience
  • Leadership experience
  • Solution Design Experience
  • Project management experience
  • Ability to create Visio drawings of network equipment
  • Experience working for a Value-Added Reseller
  • Experience with ConnectWise PSA or other ticketing/CRM solution


Position Responsibilities


  • Install and maintain Cisco VoIP solutions
  • Provide break-fix support to clients when experience issues
  • Utilize troubleshooting skills to determine root cause and to implement appropriate solution to resolve network/server issues
  • Assist other technicians as needed
  • Documentation of work performed as well as providing customer network documentation
  • Ensure excellent customer service
  • Maintain and achieve certifications as requested
  • Meet deadlines and customer expectations
  • On Call responsibilities on a rotating basis
  • Evening and weekend work on occasion



We offer a full range of benefits including health insurance, dental insurance, a retirement plan, vacation, holidays, and sick days.  In addition, we pay for additional technical training and for certification exams which meet the needs of both the engineer and the company. BCTI does offer relocation assistance.






Amanda Hall
5112 Bobby Hicks Hwy
Gray, TN 37615
Phone: (423) 283-0543
Fax: (423) 282-8887