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Service Desk Engineer

Location:
Rockville, MD 
Area Code:
301 
Telecommute:
no 
Travel Required:
none 
Skills:
Managed Services, Exchange Server, Windows Server, Small Business Server, Citrix, Active Directory, VMWare, Customer Service 
Pay Rate:
$45-$70K (DOE) 
Tax Term:
FULLTIME 
Length:
 
Date Posted:
5-26-2015 
Position ID:
012733 
Dice ID:
RTX156c62 

Why Dataprise: Through challenging work and a fun, collaborative culture, we develop our people to reach their greatest career goals. Join Dataprise and discover why our fantastic team has been consistently ranked as one of the world’s Top MSP’s and repeatedly recognized as a great place to work in the Washington, DC metro area.

About Dataprise: For over two decades, Dataprise has helped companies large and small throughout the Mid-Atlantic and Northeast manage their complex IT infrastructures through smart planning, execution and management. We pride ourselves on being a "One Stop IT Shop", tailored to meet companies’ intricate IT needs through our innovative Support365™ Managed Services Plan. Our solutions include Strategic IT Consulting, On-Site or Cloud-Based IT Management, our 24/7/365 Global Service Desk, Cloud building, management and advisory, Web and Mobile Solutions, Business Intelligence and more. Dataprise has a team of over 200 certified engineers who provide world-class customer service and support out of our brand-new Rockville, MD Corporate Headquarters and other regional support offices throughout the Eastern United States.

Position Needed: We seek polished, professional, and customer service-oriented Service Desk Engineers to join our Global Service Desk (GSD). This position will be responsible for providing technical support to Dataprise clients over the phone and serving as an escalation point for other members of the GSD. 

Position Responsibilities:

  • Provide telephone, remote and email support to Dataprise customers.
  • Serve as a technical escalation point of contact for more junior Service Desk Engineers.
  • Perform advanced Firewall, Windows Server, and Exchange Server configuration and troubleshooting.
  • Execute SSL Certificate configuration & troubleshooting.
  • Perform VMware and VoIP troubleshooting and advanced Citrix troubleshooting.
  • Troubleshoot issues related to Microsoft Office Applications and Microsoft Office 2007-2013

Position Requirements:

  • 4+ years of related experience.
  • Advanced hands-on experience with the following technologies: Windows Server,  Exchange Server, Small Business Server, Active Directory, Citrix, Blackberry Server, Firewalls, DNS, DHCP, VMWare, Office 365, Mac, SSL, VoIP, Microsoft Office Application and Microsoft Office.
  • A Bachelor's degree or Master's Degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related field, or 4 years related experience and/or training or equivalent combination of education and experience.
  • Strong customer service skills.
  • Ability to work independently.
  • Strong verbal and written communication skills.
  • Availability to work flexible hours is strongly preferred.

Preferred Certifications:

  • CompTIA:  A+, Network+
  • Microsoft: MTA, MCSA-Office365, MCSA-Windows Server 2012, MCSA-SQL Server 2012, MCSE-Server Infrastructure, MCSE-Exchange Server 2013
  • Cisco: CCNA
  • Citrix: CCA
  • VMware: VCP-5.0

Dataprise is an Equal Opportunity Employer.

To apply: please respond with your resume + cover letter in MS Word or PDF format. If your experience is determined to be a match for the position, a member of The Dataprise Recruiting Team will be in touch with you shortly thereafter to discuss things further. Thank you for your interest in employment opportunities with us!

Dataprise, Inc.
Fax: (301) 945-0604