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Tier II Remote Support Engineer - Day & Night Shifts Available

Location:
Rockville, MD 
Area Code:
301 
Telecommute:
no 
Travel Required:
none 
Skills:
Managed Services, Exchange Server 2007/2010/2013, Windows Server 2008/2012, Small Business Server 2008/2011.2013, Blackberry Server, Citrix, Active Directory, VMWare, Customer Service 
Pay Rate:
DOE 
Tax Term:
FULLTIME 
Length:
 
Date Posted:
8-18-2014 
Position ID:
012733 
Dice ID:
RTX156c62 

Do you have what it takes to join our world-class technical team?

Dataprise, Inc. is a leading information technology services provider, ranked as one of the world's Top 15 Managed Service Providers (MSP's) and was  selected by The Washington Business Journal as a 2013 Best Place to Work. Our goal at Dataprise is to deliver the highest level of on-site network support, carrier services, and cloud services to small and medium-size businesses.

Right now, we are seeking talented and customer service oriented technology professionals to join our expanding Remote Support team and we have openings at the Tier I, Tier II and Tier III level. These exciting positions are focused on providing exceptional customer service and technical support to Dataprise clients over the phone and are based out of our main headquarters in Rockville, MD (we are metro accessible: Red Line/Twinbrook stop). The Remote Support Engineer position offers many perks such as full benefits, free parking, discounted gym memberships, groceries delivered on-site, and company provided smart-phones. Perhaps most importantly, this position will provide you with challenging work and a wonderful opportunity for advancement within our fast growing company.

**Please note: The Remote Support Team at Dataprise is a 24X7X365 operation. As such, we are looking for talented new engineers to join our team for multiple shifts (8am-5pm, 9am-6pm, 10am-7pm, and we also have night shift openings). When applying, please be sure to specify the specific shifts you would be interested in working.

Here are the position responsibilities:
-Providing technical support to Dataprise clients over the phone. Our customers are small to medium sized business that require IT support ranging from supplemental support to total IT management.
-Performing troubleshooting of problems in hardware, software, peripherals and communications.
-Installing, integrating, and supporting desktop and server technologies.
-Interfacing with clients and communicating with management.

And the requirements:
-Strong hands-on/practical experience with Microsoft Exchange Server, Active Directory, Windows Server, Small Business Server, Blackberry Server, VMWare, and Citrix.
-2-5 years related experience.
-A Bachelor's degree or equivalent in a related field preferred.
-MCP required, MCITP preferred.
-Ability to work independently.
-Strong verbal and written communication skills.

So, what are you waiting for? Apply to Dataprise and start your career with us today! To apply: please send your resume and cover letter (including salary requirements) in Microsoft Word format. Please be sure to specify which position you are applying for. After that, if you are determined to be a good match for the position, a member of the Dataprise Recruiting team will be in touch with you shortly thereafter to discuss the position further.

Dataprise, Inc. is an Equal Opportunity Employer.

Dataprise, Inc.
12250 Rockville Pike
Suite 230
Rockville, MD 20852